Computer Infrastructure Support is housed in Administrative Technologies, effective December 3, 2012. Information will remain on the OAT site during this transition period.
Computer Infrastructure Support (CIS) provides central computing services and end-user support to the students, faculty, staff, retirees, and alumni of Illinois State University.
CIS is located in Julian Hall, across from the Alamo II. The main office is Julian Hall 154, which is open Monday through Friday from 8:00am - 4:30pm. You can reach the main office by calling (309) 438-8800.
CIS Systems manages core electronic systems at Illinois State University, including ULID accounts, email, web hosting, Blackboard, Exchange, Active Directory, LDAP, WINS, Datastore, server backup, My Illinois State hardware infrastructure, uPrint, and ePO. Contact CIS Systems at email@example.com.
The University Computer Help Desk supports students, faculty, staff and retirees of the University, including PC and Mac support for personally-owned computers. The Help Desk resets ULID passwords, assists in ULID account issues, and provides walk-in and phone support. The Help Desk also maintains the BMC Service Desk Express (Magic) trouble ticket system. Contact the Help Desk at (309) 438-4357 or at firstname.lastname@example.org.
CIS Workstation Support provides technical support to the offices of the president and provost.